Shipping Policy
1. General Information
We aim to deliver your gut health products ( promptly and securely. All orders are processed and shipped from our fulfillment center in Navi Mumbai , India . This policy applies to all orders placed on TheGutStory.com.
2. Order Processing
Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation.
Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation with tracking information once your order ships.
Delays: We are not responsible for delays due to incorrect shipping information, payment issues, or unforeseen circumstances (e.g., weather or carrier delays).
3. Shipping Methods and Costs
Domestic Shipping (United States):
Standard Shipping: 3-7 business days, (free for orders over Rs 500 ).
Expedited Shipping: 1-3 business days, starting at Rs 99.
Exact costs are calculated at checkout based on order weight, destination, and selected method.
International Shipping:
Available to select countries (see checkout for eligible destinations).
Delivery times vary (7-21 business days, depending on destination and customs processing).
Starting at $15.99, with costs calculated at checkout.
Customers are responsible for all customs duties, taxes, or fees imposed by their country.
Carriers: We partner with trusted carriers such as USPS, FedEx, or DHL. The carrier is selected based on your location and shipping method.
4. Delivery
Tracking: A tracking number will be provided via email once your order ships. You can track your package through the carrier’s website.
Delivery Times: Estimated delivery times are provided at checkout and in your shipping confirmation email. These are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or customs (for international orders).
Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal, or failure to claim, we will refund the order amount minus shipping costs. You may also choose to have the package reshipped at your expense.
5. Shipping Restrictions
Some products (e.g., certain supplements) may have shipping restrictions due to local regulations or carrier limitations. If an item cannot be shipped to your location, you will be notified at checkout or via email.
We do not ship to PO Boxes for orders containing perishable or oversized items.
6. Lost or Damaged Packages
Lost Packages: If your package is confirmed lost by the carrier, please contact us within 30 days of the shipping date. We will work with the carrier to resolve the issue and may provide a replacement or refund at our discretion.
Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will arrange a replacement or refund, subject to our Return Policy.
7. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for delays, lost packages, or additional costs due to incorrect or incomplete addresses. Please double-check your address before submitting your order.
8. International Shipping Considerations
Customs and Duties: International customers are responsible for all customs fees, duties, or taxes imposed by their country. These are not included in the shipping cost and are determined by your local customs authority.
Delays: International shipments may experience delays due to customs processing or local postal services, which are beyond our control.
9. Changes to This Policy
We may update this Shipping Policy at any time by posting a revised version on this page. The updated policy will apply to all orders placed after the revision date.
10. Contact Us
For questions about this Shipping Policy or your order, please contact us at:
Email: support@thegutstory.com
Thank you for choosing TheGutStory.com. We’re committed to delivering your gut health products with care and efficiency.