Payment Policy
This Payment Policy outlines the terms and conditions governing payments for products and services purchased through thegutstory.com. By making a purchase, you agree to comply with this policy.
1. Accepted Payment Methods
We accept the following payment methods:
Major credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay and Google Pay (where available)
Bank transfers (for select subscription plans, if applicable)
All payments must be made in INR unless otherwise specified.
2. Pricing
All prices are listed in INR and are exclusive of applicable taxes, shipping, or handling fees unless stated otherwise.
Prices are subject to change without prior notice. The price at the time of purchase will apply.
Discounts or promotional offers are valid only for the specified period and cannot be combined unless explicitly stated.
3. Payment Processing
Payments are processed securely through third-party payment gateways compliant with PCI-DSS standards.
You must provide accurate billing information, including cardholder name, card number, expiration date, and CVV code, or other required details for alternative payment methods.
By submitting payment, you authorize thegutstory.com to charge the total amount, including applicable taxes and fees, to your chosen payment method.
4. Order Confirmation
Once payment is successfully processed, you will receive an order confirmation email with details of your purchase.
If payment fails or is declined, you will be notified, and your order will remain pending until a valid payment is received.
5. Subscriptions (If Applicable)
For subscription-based services or products, you will be charged automatically at the start of each billing cycle (monthly, quarterly, or annually, as selected).
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle, and no further charges will be applied.
Subscription fees are non-refundable, except as outlined in the Refund Policy.
6. Taxes
Applicable sales tax, VAT, or other taxes will be calculated and added at checkout based on your billing address and local regulations.
You are responsible for any additional taxes, duties, or customs fees imposed by your country or region.
7. Refunds
Refunds are subject to our Refund Policy, available on thegutstory.com.
Requests for refunds must be submitted within 30 days of purchase, unless otherwise specified for specific products or services.
Refunds will be processed to the original payment method within 5-10 business days, depending on the payment provider.
8. Failed or Disputed Payments
If a payment fails or is disputed, we reserve the right to suspend or cancel your order or subscription until the issue is resolved.
Chargebacks initiated without contacting our support team may result in account suspension or restrictions on future purchases.
9. Security
We use industry-standard encryption to protect your payment information.
We do not store your full payment details on our servers; sensitive information is handled by our trusted payment processors.
10. Contact Information
For questions or issues related to payments, please contact our support team:
Email: support@thegutstory.com
Response Time: Within 48 hours
11. Policy Changes
We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of thegutstory.com after changes constitutes acceptance of the revised policy.